Norwegian Market | Remote Car Repair Assistance
Core
Provide 1st level technical support and root cause analysis for cars, light goods vehicles (LGV), and heavy goods vehicles (HGV) of all brands via communication channels.
Role type
1st level technical support specialist (automotive)
Builds
Technical assistance and incident resolution for vehicle customers
Domain
Automotive repair and diagnostics
Deliverable
client delivery
Required skills
root cause analysis, methodical troubleshooting, vocational education in automotive/mechatronics, 1-3 years workshop experience, Norwegian (C1), English (B2)
Preferred skills
knowledge of IT systems, customer-facing experience, additional European languages
Technologies
internal incident management system
Responsibilities
Respond to calls, emails, and requests for technical support; analyze technical problems and provide assistance; track incidents in the internal system; input data into FAQ and knowledge database; maintain communication with colleagues and other Bosch sites
Seniority
Junior to Mid-level, hands-on IC