Automotive Technical Support Agent with German (Premium German Brand)
Core
Provide expert technical assistance for diagnosis of complex automotive issues and support dealer networks with quick solution finding for technical product problems.
Role type
Automotive Technical Support Agent
Builds
Repair instructions and solutions for the entire product range for dealers and workshops
Domain
Automotive industry / After-sales support
Deliverable
client delivery
Required skills
practical workshop experience, technical concern resolution, warranty procedures, fluent English and German, verbal and written communication, attention to detail, business acumen, customer focus
Preferred skills
Aftersales retail experience, experience with high-performing collaborative peer groups
Technologies
specified communication channels
Responsibilities
diagnose complex technical issues, support dealer network with solution finding, provide repair instructions via communication channels, act as interface between manufacturer and dealers
Seniority
Individual Contributor, operational level