Automotive Technical Helpdesk Agent
Core
Provide expert technical assistance to diagnose complex issues and support dealer networks with quick solution finding for an international premium automobile manufacturer.
Role type
Automotive Technical Helpdesk Agent
Builds
Repair instructions and technical solutions for the entire product range
Domain
Automotive / Aftermarket Support
Deliverable
client delivery
Required skills
practical workshop experience, technical concern resolution, warranty procedures, fluent in Dutch/Italian/Spanish/Portuguese/French/German/Bulgarian/Hungarian plus English, verbal and written communication, organizational and time management
Preferred skills
Aftersales retail experience, experience with high-performing collaborative peer groups
Technologies
specified communication channels
Responsibilities
diagnose complex technical issues, support dealer network with solution finding, support technicians with repair instructions, act as interface between manufacturer and dealers
Seniority
Individual Contributor