IT Helpdesk Specialist

Ireland - Dublin OfficeFull-time2026-11-11

HybridNo visa sponsorship

Core

Provide hands-on Level 3 IT support for employees across EMEA and APAC, resolving complex technical issues and managing device access.

Role type

Senior IC IT Helpdesk Specialist (Level 3)

Builds

Secure, AI-forward IT support environment for a global workforce

Domain

Enterprise IT support, macOS ecosystem, Identity & Access Management

Required skills

macOS troubleshooting, Jamf, Okta, Apple Business Manager, complex issue investigation, onboarding/offboarding, security-first mindset, cross-region support

Preferred skills

Bash scripting, automation, multi-office support experience

Technologies

Jamf, Okta, Apple Business Manager, macOS

Responsibilities

Troubleshoot macOS, hardware, software, connectivity, and identity issues; manage Apple device deployment; handle employee access and account changes; support onboarding and offboarding; improve support processes using AI; partner with Security and People Operations

Seniority

Senior, hands-on IC

About ClickUp

ClickUp is the everything app for work, and we're rewriting the rules of how companies operate. $300M+ ARR. Pre-IPO. ~1,000 employees and 4,000+ AI agents running as one workforce. While the rest of the industry debates whether AI will change how companies work, we already did it. We restructured around what our CEO calls the "100x org": fewer people, radically higher leverage per person, AI agents embedded at every layer of execution. The Wall Street Journal, Forbes, and every major tech outlet covered it. Not because it was controversial, but because nobody else had the conviction to actuall