Technical Solutions Engineer
Core
Post-sales technical support for Arista Campus products and solutions, resolving customer issues with hardware, software, and network applications.
Role type
Associate Technical Solutions Engineer
Builds
Customer support and network stability for enterprise clients (via careerplan.io/jobs/744000129663199-technical-solutions-engineer-at-arista-networks)
Domain
Networking / Data Center Infrastructure
Deliverable
client delivery
Required skills
Core networking protocols (ARP, BGP, DHCP, OSPF, etc.), Linux OS navigation, TCP/IP, hardware troubleshooting, software application troubleshooting, network issue recreation in lab environments, documentation of technical issues
Preferred skills
Server virtualization (VMware ESXi, Hyper-V, KVM), networking troubleshooting tools (IXIA, tcpdump, Wireshark), programming/scripting (C++, Java, Python, Perl, JavaScript, shell), containers (Kubernetes, Docker), SDN concepts
Technologies
Arista Campus products, VMware ESXi, Microsoft Hyper-V, KVM, IXIA, tcpdump, Wireshark, C++, Java, Python, Perl, JavaScript, shell, Kubernetes, Docker, Linux
Responsibilities
Respond to customer product inquiries via telephone or email, troubleshoot problems with hardware equipment and software applications, recreate customer network issues in a dedicated lab environment, document customer communication and recurring technical issues
Seniority
Associate, entry-level IC
