Associate Manager - Customer Experience
Core
Lead the Customer Experience (CE) program team to drive continuous improvement, analyze customer feedback, and implement quality practices to enhance client experiences.
Role type
Associate Manager, Customer Experience Program
Builds
Customer experience delivery plans, continuous improvement frameworks, and process-level insights for clients
Domain
Business Process Excellence / Customer Experience / Quality Management
Deliverable
product features
Required skills
Team leadership, client management, data analysis, project leadership, process improvement, stakeholder communication, people development, customer journey mapping, research skills
Preferred skills
Marketing experience, organizational development, psychology, agile methodologies, experience aggregating customer feedback
Technologies
Microsoft Windows, Word, PowerPoint, Excel
Responsibilities
Manage CE team productivity and performance, deploy CE delivery plans, conduct observations and analyze survey results, implement standard quality practices, deliver insights to stakeholders, execute people development initiatives, communicate with program stakeholders
Seniority
Mid-level Manager, hands-on leadership