Senior Genesys Cloud PS Consultant
Core
Design and deliver advanced end-to-end technical solutions for Genesys Cloud delivery projects, acting as the primary technical point of contact for customers and internal teams.
Role type
Senior Genesys Cloud Professional Services Consultant
Builds
Advanced Genesys Cloud contact center solutions, routing and IVR workflows, and system upgrades for global enterprise clients.
Domain
Contact Center Technology / Customer Experience (CX)
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Genesys Cloud architecture, Genesys Architect tool, SIP infrastructure, Session Border Controllers (SBC), load balancing, multi-site contact center optimization, technical workshop facilitation, technical design specification authoring.
Preferred skills
Infrastructure planning, system lifecycle management, business process analysis, vendor liaison.
Technologies
Genesys Cloud, Genesys Architect, SIP, SBC
Responsibilities
Design and deliver advanced end-to-end technical solutions for Genesys Cloud delivery projects; Perform in-depth analysis combining complex technical and business challenges to derive effective solutions; Take ownership of establishing and maintaining the technical architecture for Genesys solutions; Modify Genesys system configurations to meet evolving business requirements; Lead the planning and execution of new contact center technology deployments and system upgrades; Serve as the primary internal and external point of contact for all matters related to Genesys systems.
Seniority
Senior, hands-on IC
