NICE CX-One Developer
Core
Design, develop, and support contact center solutions using NICE InContact CXOne, focusing on IVR enhancements, call flow design, and API integrations.
Role type
Senior IC NICE CX-One Developer
Builds
IVR enhancements, call flows, and integrated contact center solutions
Domain
Contact Center Technology / Cloud-based SaaS
Deliverable
production ML models | product features | infrastructure
Required skills
NICE InContact CXOne Studio scripting, IVR development, routing design, API integrations, cloud-based environments (SaaS/PaaS/IaaS), virtualized systems management, release planning, testing, deployment, technical troubleshooting
Preferred skills
Contact Center dashboard creation, intersystem networking knowledge, end-to-end call center application troubleshooting, browser-based application troubleshooting (Chrome/Edge)
Technologies
NICE InContact CXOne, NICE CXOne Studio, APIs, Cloud (SaaS/PaaS/IaaS), Application Servers, Databases, Networking Infrastructure, Salesforce, Microsoft Dynamics
Responsibilities
Coordinate and perform release planning, development, testing, and deployment of IVR enhancements; Design and build call flows and integrate backend systems using APIs; Manage NICE Business Units and contribute to solution design; Provide routing design and implementation; Collaborate with Architecture teams to design, develop, deploy, and consume APIs; Provide technical support and troubleshooting for scripting issues; Coordinate issue communication and resolution during production incidents.
Seniority
Mid-Senior, hands-on IC