IT Field Service Engineer
Core
Delivering hands-on IT support services to users across UK Eurofins Forensic Services locations, ensuring end user computing and laboratory IT equipment operate reliably and securely.
Role type
IT Field Service Engineer
Builds
Maintains operational continuity for forensic laboratories and site-based technology.
Domain
Forensic services / Life sciences
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Hardware break/fix and troubleshooting, Windows desktop and laptop support, Common end user applications and peripherals, Incident resolution within SLAs, User account setup and device onboarding, Basic network tasks (patching, connectivity checks), IT asset lifecycle management, Security policy adherence
Preferred skills
IT certifications, Technical training
Technologies
Windows, Ticketing and asset systems
Responsibilities
Provide on-site IT support for desktops, laptops, peripherals, and specialist laboratory devices, Resolve incidents and service requests efficiently, Install, configure, maintain, and replace IT hardware and software, Support user account setup, access requests, and device onboarding, Diagnose and troubleshoot technical issues across hardware, software, and connectivity, Manage IT assets throughout their lifecycle including deployment, tracking, and disposal, Participate in the IT Infrastructure on call rota for emergency support
Seniority
Mid-level, hands-on IC