Service Writer/Advisor
Core
Leading the automotive service department by supervising technicians, scheduling duties, coaching staff on operational processes, and managing customer service interactions.
Role type
Service Department Manager / Service Writer
Builds
Service department operations and customer service experiences
Domain
Automotive maintenance and repair
Deliverable
client delivery
Required skills
Leadership and store management, scheduling and assignment planning, performance evaluation, inventory management, safety compliance enforcement, customer relationship management
Preferred skills
Mentoring others, working in fast-paced environments, OSHA and MSDS compliance knowledge
Responsibilities
Supervising technicians and service personnel, planning and scheduling duties, coaching team members on operational issues, working directly with customers on sales and service, managing parts inventory, ensuring store safety and equipment compliance
Seniority
Mid-level, hands-on management