Associate Director - ServiceNow Architect
Core
Lead the design, architecture, and delivery of enterprise-grade ServiceNow solutions across ITSM, ITOM, ITAM, HAM, and SAM modules to drive digital service management transformations.
Role type
Senior IC ServiceNow Architect (Strategy & Delivery)
Builds
Enterprise ServiceNow implementations, integrations with ERP/HRIS/monitoring tools, and AI-augmented workflows.
Domain
IT Service Management / IT Operations Management / IT Asset Management / Human Asset Management / Software Asset Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
ServiceNow platform expertise (ITSM, ITOM, ITAM, HAM, SAM), CSDM alignment, integration patterns (REST, SOAP, IntegrationHub), AI toolset governance, JavaScript, Glide APIs, Flow Designer, stakeholder management, pre-sales estimation
Preferred skills
ServiceNow Certified Technical Architect (CTA), Public Sector experience
Technologies
ServiceNow, JavaScript, Glide APIs, Flow Designer, IntegrationHub, REST, SOAP, MID Server, CMDB, CSDM
Responsibilities
Define technical roadmaps and reference architectures for enterprise deployments; Architect integrations with third-party systems; Drive CMDB design, Service mapping, and Discovery; Provide technical leadership and mentor delivery teams; Conduct design reviews and code quality audits; Partner with stakeholders to present architectural decisions and value realization outcomes.
Seniority
Senior, hands-on IC with strategic oversight
