Technical Analyst
Core
Providing 2nd line technical and business product support, resolving live configuration incidents, and implementing system enhancements for the Experian Core DA product set.
Role type
2nd line application support analyst
Builds
System enhancements and optimizations for the DA product
Domain
Financial data and analytics
Deliverable
client delivery
Required skills
SQL, application support, RDBMS theory, Windows platforms, Groovy scripting, incident investigation, root cause analysis
Preferred skills
IT degree, third-party software understanding, client-facing communication
Responsibilities
Investigate and resolve complex production issues using trace files and error diagnostics; define requirements and implement system enhancements; perform configuration changes, SQL queries, and Groovy scripts; test software releases; provide 24x7 application support via team rotation; maintain system documentation.
Seniority
Mid-level, hands-on IC