IT Business Analyst – Process Unity Support
On-site · Portugal
Core
Provide operational support and functional administration for the Process Unity platform to ensure stability and process continuity across 8 entities.
Role type
IT Business Analyst (BAU Support)
Builds
Operational reports and performance indicators for the Process Unity solution
Domain
IT Operations / Process Management
Deliverable
dashboards & analysis
Required skills
IT support, Business Analysis, LOA activities, Process Unity platform, JIRA, ServiceNow, Microsoft Office
Preferred skills
French language
Responsibilities
Perform functional administration of Process Unity tools, manage and resolve IT incidents, monitor and handle tickets, prepare operational reports
Seniority
Mid-level, hands-on IC