Academy Manager
Core
Manage and develop the Evolution Academy Trainer team to ensure high-quality training delivery for new employees and ongoing staff retraining in online casino games.
Role type
Senior Training Operations Manager
Builds
Training programs, schedules, and performance metrics for the Academy
Domain
Online casino gaming / Corporate Training
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Team leadership, data analysis, performance management, strategic planning, curriculum development, budgeting, process optimization, cross-functional collaboration, problem-solving
Preferred skills
Prior experience as a Trainer, Game Presenter experience, knowledge of casino game types
Technologies
Microsoft Office
Responsibilities
Lead and develop the current Trainer team, create and supervise Trainer schedules, establish performance objectives and conduct monthly reviews, analyze quality and service data to drive improvements, develop and update training materials, coordinate with recruiters and Floor Management, evaluate apprentice exams, manage training budgets, and ensure compliance with company standards and legal requirements.
Seniority
Senior, hands-on IC