Senior ITSM Architect
Core
Designing, governing, and evolving the IT Service Management architecture, processes, and toolchain to align with industry frameworks and organizational objectives.
Role type
Senior ITSM Architect
Builds
ITSM process standards, technology roadmaps, and knowledge management frameworks
Domain
IT Strategy & Processes / IT Service Management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
ITSM process design and governance, ITSM toolchain management, ITIL framework expertise, strategic advisory, SLA/OLA definition, vendor evaluation and selection, AI integration for ITSM
Preferred skills
COBIT, TOGAF, ISO 20000 certifications, AI/automation implementation experience
Technologies
ITSM tool suites, modern knowledge management platforms
Responsibilities
Design and govern overall ITSM architecture and technology roadmap; Own ITSM process design and standards; Manage and oversee all ITSM tools; Lead the ITSM community; Govern the IT Knowledge Management framework; Consult with Competence Centers and Service Owners on service optimization; Support strategic initiatives like provider consolidation; Define and oversee SLA/OLA frameworks
Seniority
Senior, hands-on IC
