ServiceNow Platform Engineer – ServiceNow
Core
Troubleshooting, maintaining, and configuring the ServiceNow instance to ensure system stability and support business workflows.
Role type
ServiceNow Platform Engineer (L2/L3 Support & Configuration)
Builds
ServiceNow ITSM/CSM/ITOM instances and related enterprise support workflows
Domain
Enterprise IT Service Management (ITSM) and Customer Service Management (CSM)
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
ServiceNow CSM, ServiceNow ITSM, ServiceNow ITOM, incident management, case management, system maintenance, configuration changes, user training
Preferred skills
Agile methodologies (Scrum, Kanban), enterprise-scale application support
Technologies
ServiceNow, ITIL
Responsibilities
Diagnose and fix issues to minimize disruptions, escalate complex incidents to L3, perform routine system maintenance, document technical issues and solutions, assist users with training and adoption
Seniority
Mid-Senior, hands-on IC
