IT Technical Support
Core
Troubleshoot and repair software and hardware issues, perform maintenance, install cables, configure systems, and document configurations for end users.
Role type
IT Technical Support Specialist
Builds
Maintains workstation and peripheral functionality for end users
Domain
IT Infrastructure / Helpdesk
Deliverable
client delivery
Required skills
Hardware troubleshooting, Software troubleshooting, System configuration, Patch management, IPAM systems, Incident management, Problem management, Change management, Configuration management, Diagnostic tool usage
Preferred skills
Windows 10 MCSA, Microsoft 365 Certified: Modern Desktop Administrator Associate, IT Helpdesk Professional, Google IT Support Professional Certificate, Microsoft Office Specialist, Advanced Windows troubleshooting, Call Centre Associate Certified, Certified Network Cabling Design Professional
Technologies
Windows 10, IPAM systems, Diagnostic tools
Responsibilities
Troubleshoot and repair software and hardware issues, Perform regular hardware and software maintenance, Install cables and configure systems, Document system addresses and configurations, Use diagnostic tools to identify problems, Communicate with end users and management, Ensure security and functionality with temporary fixes
