Soporte Tecnico (Service desk) N2
Core
Provide Level 2 technical support to administrative, teaching, and academic staff at USIL campus through direct user attention.
Role type
Level 2 Service Desk Technician
Builds
IT support services for university staff
Domain
Higher Education / IT Support
Deliverable
client delivery
Required skills
Operating systems knowledge, software knowledge, device knowledge, networking knowledge, printer configuration, clear and precise communication, customer service skills, problem-solving
Preferred skills
Empathy, active listening, patience, professionalism
Responsibilities
Attend to users directly on campus, configure printers, resolve technical issues quickly and clearly
Seniority
Junior, entry-level
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