IT Support Specialist (On-Site Moreno)
Core
Assembling, maintaining, and troubleshooting in-house technology equipment and studio assets to ensure optimal performance for live dealer gaming operations.
Role type
On-site IT Support Specialist (Hardware/Network)
Builds
Maintains studio hardware, network infrastructure, and A/V equipment for live gaming operations.
Domain
Live dealer gaming / B2B video-streamed gaming
Deliverable
Infrastructure
Required skills
Installing and troubleshooting Microsoft Windows and Linux OS, Desktop Hardware, Server and network equipment deployment, POE device configuration, Cable running and termination (Cat6, Cat5, coaxial), Active Directory environment management, Low voltage tool usage (Wire Shark, Fluke Meter, Multi-meter), Gaming license acquisition
Preferred skills
Experience with CCTV cameras, A/V hardware adaptation
Technologies
Microsoft Windows, Linux, Active Directory, Wire Shark, Fluke Meter, Multi-meter, Cat6, Cat5, coaxial, POE cameras
Responsibilities
Installing, configuring, testing, maintaining, and monitoring studio and network hardware; Diagnosing and resolving hardware/software problems; Responding to incoming calls and tickets regarding hardware issues; Documenting hardware failure and repair instances; Providing hands-on assistance to the Technical Operations team; Training relevant personnel on TechOps gear and procedures.
Seniority
Entry-level to Mid-level, hands-on IC
