Serviceberater m/w/d
Core
Managing the complete customer service process for vehicles, from intake to handover, including scheduling, cost estimation, and parts sales.
Role type
Service Advisor
Builds
Customer service workflows and vehicle maintenance schedules
Domain
Automotive retail and service
Deliverable
client delivery
Required skills
vehicle maintenance scheduling, cost estimation, parts ordering, parts sales, customer complaint handling, test drive coordination
Preferred skills
Automotive Service Advisor certification, automotive industry experience
Technologies
MS Office
Responsibilities
Accept customer service orders, schedule maintenance and repair appointments, create cost estimates and calculations, handle customer complaints, order spare parts from manufacturers and suppliers, sell spare parts to end consumers and business customers, organize spare parts inventory, plan and conduct test drives, provide consultation on accessories and additional equipment