Analyste incident H/F
Based in France
Core
Analyze application logs to resolve connectivity issues on a website and mobile app, improving user experience and platform reliability.
Role type
Incident Analyst (Support)
Builds
Website and mobile application connectivity
Domain
Digital platforms / IT Support
Deliverable
client delivery
Required skills
Log analysis, incident tracking, Agile/SAFe methodologies, JIRA, EasyVista
Responsibilities
Analyze and resolve connectivity incidents on web and mobile platforms; Use JIRA and EasyVista for incident tracking; Apply Agile and SAFe principles to improve resolution processes; Generate log analysis reports to identify trends and recurring issues; Reduce incident resolution time to improve user experience.