Sr. Associate - Sales & Retention
Core
Inbound sales and customer retention specialist for a global creative software platform, focusing on solving issues, recommending solutions, and preventing churn.
Role type
Senior Individual Contributor (Sales & Retention Associate)
Builds
Creative software solutions and customer success outcomes
Domain
Creative software / SaaS / Digital transformation
Deliverable
product features | client delivery
Required skills
consultative selling, customer retention strategies, solution selling, basic technical troubleshooting, license management, pipeline management, product demonstrations, workflow consulting, data analysis
Preferred skills
CRM tools, sales pipeline management, tech industry experience
Technologies
CRM tools, client tools
Responsibilities
Handle inbound sales inquiries and meet revenue targets, identify at-risk customers and implement retention strategies, resolve customer issues and recommend appropriate software solutions, deliver product demonstrations and guide customers on workflow optimization, manage sales leads and update opportunity reports, assist with account setup, orders, and license optimization.
Seniority
Mid-level, hands-on IC
