Senior Customer Success Manager (with German)
Core
Senior Customer Success Manager driving technical adoption, integration, and value realization for enterprise customers using Strategy's cloud-native architecture, Semantic Layer (Mosaic), and AI-powered analytics.
Role type
Senior Customer Success Manager (Technical Account Manager)
Builds
Enterprise analytics and AI-driven data platforms
Domain
Enterprise analytics, AI, cloud-native architecture, data infrastructure
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Cloud-native architecture expertise, Semantic Layer implementation, AI/ML lifecycle management, Technical strategy alignment, Enterprise account management, Data modeling and ETL/ELT, Telemetry analysis, Executive communication, Project management
Preferred skills
Cloud certifications, MLOps experience, BI tools familiarity, Agile/DevOps practices, CRM tool proficiency
Technologies
Kubernetes, Docker, AWS, Azure, GCP, Salesforce, Gainsight
Responsibilities
Lead technical strategy sessions and C-suite whiteboard workshops to align platform capabilities with business goals; Conduct technical demonstrations and workshops for engineering and data teams; Monitor account health via telemetry to identify adoption gaps and performance bottlenecks; Partner with Sales and Product to drive renewals, expansions, and referenceable case studies.
Seniority
Senior, hands-on IC
