Technical Support Engineer (Freelance)
Core
Configuring WhatsApp Business API and Kata CX accounts, resolving technical issues, and maintaining system health for the company's chatbot ecosystem.
Role type
Technical Support Engineer (Freelance)
Builds
Operational stability and seamless service continuity for client chatbots
Domain
AI/Conversational AI / Messaging APIs
Deliverable
client delivery
Required skills
WhatsApp Business API (WABA) configuration, RESTful API testing (Postman/cURL), log analysis (Grafana), Root Cause Analysis (RCA) documentation, multi-channel support (Email, WhatsApp, SeaTalk), SQL, Excel/Google Sheets, JSON/JavaScript basics
Preferred skills
Experience with Kata CX/Kata.ai platform, experience with GenAI platforms (Chatgpt, Gemini), Enterprise client management
Technologies
WhatsApp Business API, Kata CX, Kata.ai, Postman, cURL, Grafana, SQL, Excel, Google Sheets, Freshdesk, Meta Business Suite
Responsibilities
Configure WhatsApp Business API and Kata CX accounts, resolve technical issues via email/tickets/WhatsApp/SeaTalk, monitor system health, manage credit top-ups, investigate incidents via log analysis, create RCA documentation, address client inquiries on chatbot functionality and data reports
Seniority
Junior to Mid-level (0-2 years experience)