Customer Support & Project Coördinator
Core
Serve as the primary liaison between international clients, account managers, laboratories, and the transport service to ensure optimal service delivery and resolve client inquiries.
Role type
Customer Support & Project Coordinator
Builds
Client service delivery, digital portal access, analytical packages, and logistics services for Eurofins Environment Testing
Domain
Life sciences / Environmental testing / Chemistry
Deliverable
client delivery
Required skills
Technical education (HBO level), Microsoft Office proficiency, CRM system experience, analytical thinking, chemical domain knowledge, market insight
Preferred skills
LIMS system familiarity, sales orientation, proactive problem solving
Technologies
Microsoft Office, CRM systems, LIMS
Responsibilities
Handle and resolve incoming client inquiries and complaints, generate reports and documentation in the CRM system, perform general administrative tasks, advise clients on service options and pricing, act as the first point of contact for clients and internal teams
Seniority
Individual Contributor, entry to mid-level