Mitarbeiter (m/w/d) Neukunden-Onboarding und Kundenbetreuung
Core
Onboarding new clients and managing their orders for microbiological, chemical-physical, and residue analysis of food, drinking water, and tobacco products.
Role type
Customer success manager (onboarding & order coordination)
Builds
Analytical test reports and certificates for food, water, and tobacco clients
Domain
Life Sciences / Food Safety / Laboratory Services
Deliverable
client delivery
Required skills
Customer relationship management, order processing, regulatory knowledge (food law), project coordination, report review, process optimization, MS Office
Preferred skills
Experience in customer service or project management, knowledge of laboratory operations, knowledge of food industry
Technologies
MS Office
Responsibilities
Guide new clients through onboarding, collect and structure client requirements, coordinate information for order processing, monitor deadlines and order status, support report creation, identify process improvements
Seniority
Mid-level, hands-on IC (via careerplan.io/jobs/2816935-mitarbeiter-mwd-neukunden-onboarding-und-kundenbetreuung-at-bilacon-gmbh)