Account Manager (Coordinator)
Core
Managing client relationships and coordinating the complete workflow for inspection assignments and report delivery between operations, staff, and laboratories.
Role type
Senior Account Manager (Operations & Client Relations)
Builds
Inspection reports and client service workflows
Domain
Petrochemicals, chemicals, and liquid cargo inspection
Required skills
Client relationship management, workflow coordination, issue resolution, time management, attention to detail, team management, verbal and written communication
Preferred skills
Knowledge of petrochemical products and chemicals, knowledge of local inspection requirements, proficiency in languages other than English (Dutch, Spanish, Russian, Italian)
Technologies
Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Responsibilities
Maintain ongoing relationships with key clients including occasional visits; coordinate and manage the complete workflow for inspection assignments and report delivery; intervene in client issues and facilitate business development within established terms; act as first point of contact to resolve disputes; establish and maintain internal and external client relationships; communicate significant issues regarding operations, health, safety, and environmental management.
Seniority
Senior, hands-on IC with management responsibilities