Retail Customer Service
Core
Deliver top customer service and drive standards in Ladbrokes & Coral betting shops by serving customers, taking bets, and processing transactions.
Role type
Retail Customer Service Manager
Builds
Betting shop operations and customer experience
Domain
Sports betting and gaming retail
Deliverable
client delivery
Required skills
customer service, cash handling, complaint resolution, target achievement, shop opening/closing procedures
Preferred skills
passion for sports, relationship building, self-motivation, calm under pressure
Responsibilities
Deliver outstanding customer service, urge safer gambling, take bets on sports and events, process customer transactions including cash handling, handle customer complaints, maintain high shop standards, open or close the shop
Seniority
Entry-level, individual contributor
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