SA Customer Success Associate
Core
Resolve customer issues on First Time Resolution/First Call Resolution basis, educate customers on products, and ensure satisfaction for online gaming and sports betting users.
Role type
Customer Success Associate
Builds
Customer satisfaction and brand advocacy for online gaming and sports betting products
Domain
Online gaming and sports betting
Deliverable
client delivery (via careerplan.io/jobs/4745490101-sa-customer-success-associate-at-sportygroup)
Required skills
Customer support, troubleshooting, multi-channel communication, SLA management, self-service knowledge base guidance, issue escalation, shift work adaptability, social media platform knowledge, ticketing systems (Freshdesk, Jira, Zendesk)
Preferred skills
High emotional IQ, fast learning, adaptability to high-pressure environments, teamwork
Technologies
Freshdesk, Jira, Zendesk, social media platforms
Responsibilities
Field customer queries via phone, chat, email, and social media; troubleshoot and diagnose customer problems; manage multiple open cases simultaneously; escalate issues and follow up with internal teams; ensure adherence to company processes and SLAs; guide customers through self-service knowledge bases.
Seniority
Mid-level, hands-on IC