Cloud Support Expert
Core
Provide technical support, troubleshooting, and guidance for a SaaS platform managing 100M+ IoT devices for retailers.
Role type
Cloud Support Expert (IC)
Builds
SaaS application for retail IoT and data management
Domain
Retail technology / IoT / Cloud
Deliverable
client delivery
Required skills
SaaS troubleshooting, cloud technologies, API/integration knowledge, Microsoft Azure, support tools (Jira), log analysis (Sumologic/Azure App Insights), SQL basics, Docker/Kubernetes familiarity, PowerShell scripting
Preferred skills
French/German/Spanish fluency, DevOps practices
Technologies
Microsoft Azure, Jira, Sumologic, Azure Application Insights, Docker, Kubernetes, PowerShell
Responsibilities
Troubleshoot and resolve customer issues related to the SaaS platform; Monitor system performance and health using dashboards; Conduct training sessions and webinars for customers; Create and maintain documentation of customer issues and resolutions
Seniority
Mid-level, hands-on IC