Support Consultant - On Site
Core
Deliver application and systems support, incident triage, resolution, and proactive maintenance for NEC Public Safety solutions (DSX & Vision product suite) primarily for the Maritime and Coastguard Agency.
Role type
On-site Support Consultant (Public Safety Systems)
Builds
NEC Public Safety DSX & Vision product suite
Domain
Public Safety / Maritime & Coastguard Agency
Deliverable
client delivery
Required skills
Incident investigation and resolution, fault finding and troubleshooting (hardware/software), ITIL processes, change management (RFCs), problem management, engineering documentation, SQL query analysis, TCP/IP network support
Preferred skills
Microsoft Business Applications proficiency, Microsoft Certification, ITIL accreditation, Windows Server experience
Technologies
NEC DSX, NEC Vision, MSSQL, Windows 10, Windows Server 2016, TCP/IP
Responsibilities
Incident investigation, resolution, and ownership; Fault finding and troubleshooting; Liaising with 3rd line development teams; Performing software updates and upgrades; Managing technical changes (RFCs); Creating and updating engineering documentation; Monitoring incidents/service requests
Seniority
Individual Contributor, operational support level