Customer Support Coordinator
Core
Central hub for engineering client customer support, organizing responses to technical faults and ensuring efficient resolution.
Role type
Customer Support Coordinator
Builds
Internal coordination of service responses and order processing
Domain
Intralogistics / Bulk material handling
Deliverable
client delivery
Required skills
Technical troubleshooting, CRM management, order processing, cross-functional collaboration, data analysis
Preferred skills
Mechanical engineering background, SAP B1/C4C proficiency, technical drawing reading
Technologies
SAP B1, SAP C4C, MS Office
Responsibilities
Communicate with customers via phone, email, and chat; resolve technical issues and complaints; process orders and requests in internal systems; update CRM data; collaborate with Engineering, Sales, and Logistics teams; gather and relay customer feedback.
Seniority
Individual Contributor
