Soporte Tecnico (Service desk) N1
Core
Level 1 Help Desk technician providing technical support for academic and administrative staff via phone calls.
Role type
Level 1 Help Desk Technician
Builds
IT support services for university staff
Domain
Higher Education / IT Support
Deliverable
client delivery
Required skills
OS knowledge, software knowledge, device troubleshooting, networking basics, clear communication, customer service empathy, problem-solving
Preferred skills
none stated
Technologies
none specified
Responsibilities
Answering Level 1 incidents, handling phone calls from academic and administrative personnel
Seniority
Entry-level, 6 months minimum experience
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