Service Operations Coordinator
Core
Support smooth execution of day-to-day service operations for customers and partners in a food delivery context.
Role type
Service Operations Coordinator
Builds
Efficient, high-quality support services for customers and partners
Domain
Food delivery / Quick commerce
Deliverable
product features
Required skills
KPI monitoring, process documentation, SOP adherence, issue escalation, stakeholder communication, customer service, operational troubleshooting, shift flexibility
Preferred skills
CRM/ticketing platform familiarity, reporting/dashboards usage, Six Sigma/COPC knowledge, SQL
Technologies
Google Workspace, Microsoft Office, CRM, ticketing platforms
Responsibilities
Monitor KPIs to maintain accuracy, speed, and quality; escalate complex operational issues; maintain process documentation and SOP adherence; assist customers with issues and handle complaints; coordinate between customers, vendors, and riders to troubleshoot daily issues; provide timely updates on tasks and blockers; support implementation of new initiatives and process changes.
Seniority
Individual Contributor, 1–3 years experience