Technical Solutions Engineer - Cloud, Hyperscalers and AI networks
Core
Troubleshoot complex Hyperscaler customer environments, specifically networks supporting AI and accelerated computing workloads, acting as a Tier 3 escalation point.
Role type
Senior Technical Solutions Engineer (Tier 3 Escalation)
Builds
Post-call summaries with root cause analysis and next-step solutions for Arista networking products.
Domain
Data Center Networking, AI Infrastructure, Cloud Computing
Deliverable
client delivery
Required skills
Troubleshooting complex network issues, Triage, Root cause analysis, Linux system administration, Packet analysis (tcpdump, Wireshark), Shell scripting, Python, gNMI/gRPC, Ansible, High-speed link diagnostics (400G/800G, OSFP/QSFP/LPO), Protocol configuration (L1/L2/L3)
Preferred skills
SONiC OS experience, FlowControl/PFC/Packet Forwarding knowledge, Shell scripting, Python, gNMI/gRPC, Ansible, TAC experience
Technologies
SONiC, OSPF, BGP, IS-IS, MPLS, LDP, VRF, TCP/IP, VLAN, LACP, LLDP, STP, MACSec, SNMP, Sflow, ACL, QoS, PFC, gNMI, gRPC, Ansible, tcpdump, Wireshark
Responsibilities
Resolve customer concerns during installation, operation, and maintenance of Arista products; Investigate complex hardware and software network issues; Collaborate with sales, account teams, and development teams; Document customer communication and recurring technical issues.
Seniority
Senior, hands-on IC
