Senior Technical Support Engineer - Ethernet and AI Infrastructure
Core
Senior Technical Support Engineer owning complex investigations and critical escalations for large-scale data center and AI environments, serving as a trusted advisor to strategic customers.
Role type
Senior IC technical support engineer (Ethernet & AI infrastructure)
Builds
End-to-end solutions for NVIDIA Ethernet networking, Linux systems, servers, and large-scale AI infrastructure (e.g., Spectrum-X)
Domain
Data center networking, AI infrastructure, Linux systems
Deliverable
client delivery
Required skills
Ethernet networking (TCP/IP, L2/L3, BGP, OSPF, RoCE, RDMA), Linux system administration, packet analysis (tcpdump, Wireshark), crisis management, cross-functional coordination, agentic AI tools usage, Python/Bash/Ansible
Preferred skills
Large-scale AI cluster troubleshooting, NVIDIA Spectrum-X/AI Enterprise, Kubernetes/Docker, HPC frameworks (Slurm, MPI, NCCL)
Responsibilities
Investigate and resolve complex issues involving NVIDIA Ethernet, Linux, and AI infrastructure; Own critical customer issues from response to resolution; Reproduce problems and identify root causes; Serve as trusted technical advisor via phone/email/conference; Partner with Engineering/Product to improve products and documentation; Provide technical leadership during high-severity incidents; Improve support effectiveness through automation and AI tools
Seniority
Senior, hands-on IC
