Senior Technical Support Engineer - Ethernet and AI Infrastructure
Core
Senior Technical Support Engineer owning complex investigations and critical escalations for large-scale data center and AI environments, serving as a trusted advisor to enterprise and cloud customers.
Role type
Senior IC technical support engineer (Ethernet & AI infrastructure)
Builds
End-to-end solutions for NVIDIA Ethernet networking, Linux systems, servers, and large-scale AI infrastructure (e.g., Spectrum-X)
Domain
Data center networking, AI infrastructure, Linux systems
Deliverable
client delivery
Required skills
Ethernet networking (TCP/IP, Layer 2/3, BGP, OSPF, RoCE, RDMA), Linux system administration, packet analysis (tcpdump, Wireshark), agentic AI tools (Claude, Codex, Cursor), crisis management, cross-functional coordination
Preferred skills
AI infrastructure (GPUs, NCCL, MPI, Kubernetes, HPC), Python/Bash/Ansible automation, NVIDIA Spectrum-X/AI Enterprise technologies
Technologies
NVIDIA Spectrum-X, Linux, tcpdump, Wireshark, Python, Bash, Ansible, Kubernetes, Docker, NCCL, MPI, Slurm
Responsibilities
Investigate and resolve complex issues involving NVIDIA Ethernet, Linux, and AI infrastructure; own critical customer issues from response to resolution; reproduce problems and analyze diagnostic data; serve as a trusted technical advisor via phone/email/conference; partner with Engineering/Product to improve products and documentation; provide technical leadership during high-severity incidents; improve support effectiveness through automation and AI tools
Seniority
Senior, hands-on IC
