Technical Solutions Engineer - Cloud, Hyperscalers and AI networks
Core
Troubleshoot complex Hyperscaler customer environments, including networks supporting AI and accelerated computing workloads, acting as a Tier 3 escalation engineer.
Role type
Senior Technical Solutions Engineer (Tier 3 Escalation)
Builds
Post-call summaries with root cause analysis and next-step solutions for network issues
Domain
Data Center Networking, AI Infrastructure, Cloud Networking
Deliverable
client delivery
Required skills
Troubleshooting complex network issues, Root cause analysis, Triage, Technical documentation, Linux administration, Packet analysis (tcpdump/Wireshark), Shell scripting, Python, gNMI/gRPC, Ansible, High-speed optics (OSFP/QSFP/LPO)
Preferred skills
SONiC OS experience, Data center AI experience, 3-5 years hands-on network experience, Industry certifications
Technologies
SONiC, OSPF, BGP, IS-IS, MPLS, LACP, LLDP, STP, VLAN, VRF, PFC, QoS, 400G/800G optics
Responsibilities
Resolve customer concerns during installation, operation, and maintenance; Investigate complex hardware and software network issues; Document recurring technical issues to support product development
Seniority
Senior, hands-on IC
