IT- Administration im Service Desk (m/w/d)
Core
Providing stable, secure, and future-proof IT operations through device management, support, and project rollouts to ensure teams can work smoothly.
Role type
IT Service Desk Administrator (First-Level Support)
Builds
Microsoft 365 environment (Outlook, Teams, SharePoint), PC/Laptop/Printer/Peripheral/Smartphone/Tablet infrastructure
Domain
Retail / IT Infrastructure & Support
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Windows and Mac OS administration, iOS device management, Active Directory/Azure AD user management, hardware troubleshooting, ticketing systems (Jira, Confluence, Barramundi), PowerShell/VBS scripting basics, network fundamentals
Preferred skills
IT Security basics, advanced scripting, complex problem solving
Responsibilities
Accepting, analyzing, and prioritizing service requests via phone, email, or ticketing system; installing, configuring, and diagnosing faults on PCs, laptops, printers, and mobile devices; providing user support for Microsoft tools; escalating complex issues to Second-Level Support; maintaining knowledge base and creating user guides
Seniority
Mid-level, hands-on IC
