Service Operations Coordinator (German Speaker)
Core
Full-time Service Operations Coordinator ensuring efficient, high-quality support to customers and partners while maintaining operational standards and processes.
Role type
Service Operations Coordinator
Builds
Operational support for foodora's delivery platform
Domain
Quick commerce / Food delivery
Deliverable
client delivery
Required skills
English (fluent), German (fluent), KPI monitoring, SOP adherence, process documentation, stakeholder communication, issue escalation, customer service, data reporting
Preferred skills
CRM/ticketing platform familiarity, Six Sigma/COPC knowledge, SQL basics
Responsibilities
Monitor KPIs to maintain accuracy and speed, escalate complex operational issues, maintain process documentation, support new initiatives, assist customers with issues, coordinate between customers/vendors/riders, handle complaints, provide timely updates to stakeholders
Seniority
Individual Contributor, 1-3 years experience