IT Support Supervisor – Hybrid L1/L2 (Hands-On Role)
Core
Supervise and hands-on support for global IT helpdesk operations, managing complex incidents, VIP users, and team structuring across France, US, and India.
Role type
Senior IT Support Supervisor (Hybrid L1/L2)
Builds
Global IT service continuity and team operational structure
Domain
IT Service Management (ITSM) / Global IT Operations
Deliverable
client delivery
Required skills
Complex incident diagnosis and resolution, MDM management (Microsoft Intune, Kandji), VIP user support, team supervision and mentoring, IT asset management, process standardization, Microsoft 365 administration, Entra ID (Azure AD) management, network fundamentals, IT infrastructure knowledge
Preferred skills
French language proficiency, on-site intervention capability
Technologies
Microsoft Intune, Kandji, Microsoft 365, Entra ID (Azure AD), Ticketing systems
Responsibilities
Diagnose and resolve complex IT incidents across multiple channels, supervise daily activities of Hybrid L1/L2 support team, provide high-level support to VIP users, maintain and improve IT Knowledge Base, manage global IT hardware fleet and MDM solutions, act as escalation point for advanced technical issues
Seniority
Senior, hands-on IC with supervision duties
