Spanish Bilingual Specialist - Banking and Finance Account
Core
Engage with bilingual (English and Spanish) customers via voice channels to address inquiries, concerns, and requests related to mortgage products, services, and account information.
Role type
Bilingual customer support specialist (mortgage)
Builds
Customer support interactions for mortgage products and services
Domain
Banking and Financial Services
Deliverable
client delivery
Required skills
Bilingual English and Spanish, voice support, mortgage product knowledge, CRM usage, data entry accuracy, problem-solving
Preferred skills
Familiarity with loan terminology and home buying process
Technologies
CRM software, MS Office
Responsibilities
Engage with bilingual customers via voice channels, provide accurate mortgage information, assist with online platform navigation, resolve complex customer issues, maintain detailed interaction records, identify upselling opportunities
Seniority
Individual Contributor, entry to mid-level