Customer Service Representative (Spanish Bilingual) - Remote
Core
Spanish-English bilingual customer service representative supporting US-based clinics with patient intake, scheduling, and record management.
Role type
Customer Service Representative (Bilingual)
Builds
Patient intake processes, appointment schedules, and accurate EMR documentation for US clinics.
Domain
Healthcare / Patient Administration
Deliverable
client delivery
Required skills
Spanish (fluent), English (fluent), EMR/EHR systems, patient intake, appointment scheduling, inbound/outbound calling, insurance verification, data entry
Preferred skills
Healthcare account experience, HMO knowledge
Technologies
EMR/EHR systems
Responsibilities
Handle new patient enrollment and intake processes, Answer incoming calls and assist patients with inquiries, Schedule and reschedule patient appointments efficiently, Respond to patient emails and text messages, Manage and update patient records using EMR systems, Perform insurance verification