ServiceNow Developer Technical Lead
Core
Lead ServiceNow platform development and implementation for complex customer requirements across CSM and ITSM modules.
Role type
Senior ServiceNow Technical Lead
Builds
ServiceNow instances, custom applications, and integrations for enterprise clients
Domain
IT Service Management (ITSM) and Customer Service Management (CSM) within the ServiceNow platform
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
ServiceNow platform development, JavaScript (client and server-side), REST/SOAP integration, Integration Hub, relational database management, instance upgrades and patches, CSM module implementation, ITSM module implementation
Preferred skills
MSP instance experience, Automated Test Framework, Flow Designer, Virtual Agent, ITIL V3/4 Foundation
Technologies
ServiceNow, JavaScript, REST, SOAP, Integration Hub, relational databases
Responsibilities
Understand customer requirements and manage new requests, implement CSM and ITSM modules, perform instance upgrades and patches, develop integrations using REST/SOAP and Integration Hub, script in JavaScript for client and server-side operations
Seniority
Senior, hands-on IC with leadership responsibilities