Operation Strategist Specialist - Insurance
Core
Analyze and optimize after-sales service workflows (claims & others) and core sales operational processes including target setting, incentive schemes, reporting, and SLAs.
Role type
Operation Strategist Specialist
Builds
Optimized operational workflows and sales processes for insurance business units
Domain
Insurance / Financial Services
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Business process improvement, root cause analysis, data analysis, project management, stakeholder collaboration, Microsoft Excel, SQL
Preferred skills
Fintech operations management, business consulting in insurance/banking, complex project execution, Industrial engineering degree
Responsibilities
Analyze business processes for after-sales services, develop and optimize sales operational processes, drive improvement initiatives with stakeholders, ensure routine process accuracy and timeliness, report action items to VP of Insurance
Seniority
Mid-level, hands-on IC