Senior Solutions Architect - ServiceNow
Core
Drive enterprise-wide architecture, strategy, and design for the ServiceNow platform, converting business requirements into scalable, secure, and highly performant solutions spanning multiple modules and geographies.
Role type
Senior Solutions Architect (ServiceNow)
Builds
Enterprise ServiceNow solutions, integrations, and digital transformation roadmaps for global IT operations.
Domain
Enterprise IT / ServiceNow Platform
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
ServiceNow architecture, enterprise solution design, integration patterns (REST/SOAP, MID Server, ETL, iPaaS), CMDB modeling, platform governance, strategic planning, technical mentorship
Preferred skills
AI/automation within ServiceNow (GenAI, Predictive Intelligence, Now Assist), advanced ServiceNow certifications (CIS, CTA, CMA)
Technologies
ServiceNow, REST APIs, SOAP APIs, MID Server, ETL tools, iPaaS platforms, Workday, ERP systems
Responsibilities
Develop enterprise-wide architecture and solution roadmaps for ServiceNow modules (ITSM, ITOM, HRSD, SPM); Lead design of complex solutions including scoped applications, workflows, and automations; Design enterprise integrations with external systems; Establish and enforce architectural standards and governance policies; Provide mentorship and technical guidance to development teams and architects.
Seniority
Senior, hands-on IC with strategic leadership
