Customer Delivery Manager
Core
End-to-end delivery management for customer cloud service accounts, balancing cost and quality while acting as the liaison between the customer and internal delivery units.
Role type
Senior Customer Delivery Manager (Cloud Services)
Builds
Contracted cloud services delivery models and optimized service solutions for enterprise customers.
Domain
IT Services / Cloud Managed Services
Deliverable
client delivery
Required skills
End-to-end delivery operations management, team leadership, cost optimization, solution design approval, escalation management, quality assurance, strategic planning, risk management, stakeholder management.
Preferred skills
Cloud solutions proficiency, T-Systems portfolio knowledge, process optimization, cross-functional collaboration, problem solving, adaptability.
Technologies
SAP AssetManager, ServiceNow
Responsibilities
Oversee end-to-end delivery operations for contracted cloud services; lead and manage a team of delivery squads; represent the customer voice within the delivery organization; endorse and approve optimal costing and solution designs; monitor delivery performance for time, budget, and quality; drive cost optimization and efficiency measures; identify and address service gaps; manage escalations and customer complaints; direct quality initiatives; align delivery planning with customer strategy and business imperatives.
Seniority
Senior, hands-on IC with team leadership
