Technical Account Manager, Enterprise Support, AWS Enterprise Support, ASEAN
Core
Technical advisor and advocate for AWS customers, driving cloud adoption, operational health, and cost optimization across diverse industries.
Role type
Senior IC Technical Account Manager (Enterprise Support)
Builds
Cloud migration strategies, operational health plans, and customer value initiatives for AWS services.
Domain
Cloud computing / Enterprise IT Support
Deliverable
client delivery
Required skills
Distributed systems troubleshooting, cloud architecture advisory, stakeholder management, incident management, cost optimization, workshop facilitation
Preferred skills
24x7 support environment experience, complex solution communication, cross-functional collaboration, AWS services hands-on experience
Technologies
AWS (Compute, Storage, Networking, Databases, Big Data, AI/ML, Serverless)
Responsibilities
Build customer solutions and provide technical guidance; Ensure operational health and reduce cost/complexity; Drive technical discussions on incidents and risk; Consult with partners from developers to C-suite; Collaborate with Solutions Architects and Sales teams; Provide post-sales consultative expertise; Run workshops to uplift customer capabilities.
Seniority
Senior, hands-on IC