TECHNICAL TRAINING & SUPPORT
Core
Provide technical training, support, and documentation for construction products and systems to clients, distributors, and engineering teams.
Role type
Technical Training & Support Specialist
Builds
Training programs, technical documentation, and support for construction bonding, sealing, and protection systems.
Domain
Construction materials and specialty chemicals
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Technical training delivery, incident diagnosis and resolution, customer support, technical documentation, functional requirement analysis, on-site support, system integration, preventive maintenance, project specification support.
Preferred skills
Psychometrics basics, managerial skills assessment.
Technologies
Construction product systems, digital service platforms.
Responsibilities
Respond to client inquiries via hotline, organize and conduct training sessions, track client incidents from occurrence to closure, train distributors and engineering firms, diagnose and fix user-reported dysfunctions, provide on-site support for sales teams, integrate new components per standards, perform preventive maintenance, assist in project technical specifications, handle digital customer service, create technical sheets, write user documentation, and centralize application improvement needs.