Senior Service Assurance Manager
Core
Driving Grab's Total Quality and Incident Management strategy by developing practices, tools, and processes across engineering teams to ensure operational excellence and quality in production.
Role type
Senior Service Assurance Manager (IC)
Builds
Operational processes, incident management frameworks, and quality assurance strategies for Grab's engineering ecosystem.
Domain
Technology operations / Service management / Incident response
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Incident management, Oncall response, DevOps methodologies, Technical documentation, User story creation, C-level stakeholder management, Quality control, Service desk management, Risk and compliance awareness
Preferred skills
Organizational transformation, Data-driven performance reporting, Process improvement, Change management
Technologies
Cloud-hosted methodologies, SRE tools, Oncall platforms
Responsibilities
Develop and enforce operational processes and procedures; Drive innovations in incident and change management; Oversee audit activities for compliance and continuous improvement; Act as an internal escalation point for SRE/Swarmers teams; Coordinate with internal departments to set expectations and gather requirements; Run org-wide Operational Excellence meetings.
Seniority
Senior, hands-on IC
